Top 5 Multilingual customer support tools to boost your performance in 2024

Multilingual customer support softwares are complex and it can be tedious to look for the best suited for you until you understand the top capabilities in detail. To solve this problem, here we have collated the list of top 5 CRM tools to boost your performance drawing on our experience, user reviews, and expert insights. All personally vetted for real-world impact.

UpCity

4.4

out of

UpCity can help you find and evaluate top B2B service providers. It's purpose-built for researching agencies and reading client reviews. You can leverage its core capabilities like comprehensive agency profiles and verified client feedback to make well-informed decisions and select the best service providers for your business needs.

Key features:

Comprehensive Agency Profiles
Provides detailed information about agencies, including their services, experience, and areas of expertise.
Verified Client Feedback
Offers authentic and verified reviews from clients, giving insights into the quality and reliability of the agencies.
Custom Matchmaking
Uses a personalized approach to connect businesses with the most suitable service providers based on their specific requirements.

Zendesk

4.3

out of

Zendesk is purpose-built for managing and optimizing customer service interactions. This tool is a good choice for handling customer inquiries, providing omnichannel support, and creating self-service options. Using its capabilities like automation of repetitive tasks and AI-powered chatbots, you can work toward improving response times and enhancing overall customer satisfaction.

Key features:

Multi-Channel Support
Zendesk offers robust multi-channel support, allowing businesses to manage customer interactions across various channels such as email, chat, phone, social media, and web. This feature ensures that you can provide consistent and seamless customer service regardless of how customers choose to reach out.
Automated Ticketing System
Zendesk's automated ticketing system streamlines the process of managing customer inquiries. It automatically categorizes, prioritizes, and assigns tickets to the appropriate agents, improving efficiency and ensuring that customer issues are resolved promptly and effectively.
Comprehensive Analytics and Reporting
Zendesk provides powerful analytics and reporting tools that give you insights into customer service performance. You can track key metrics such as response times, resolution rates, and customer satisfaction scores, enabling you to identify areas for improvement and optimize your support operations.

Freshdesk

4.4

out of

Freshdesk is an ideal tool to manage customer support. The platform will help you streamline communication, resolve issues quickly, and enhance customer satisfaction. Some of its core features, like multi-channel support and automation, will go a long way in improving efficiency and providing a seamless customer experience.

Key features:

AI-Powered Automation
Freshdesk incorporates AI-powered automation through its Freddy AI, which helps streamline customer support operations. Features include automatic ticket routing, response suggestions, and task automation, which improve efficiency and ensure quicker resolution of customer issues.
Integrated Knowledge Base
Freshdesk offers an integrated knowledge base that allows you to create, organize, and share helpful articles and FAQs with your customers. This feature helps reduce the volume of incoming support tickets by enabling customers to find answers to common questions on their own.
Omnichannel Support
Freshdesk provides omnichannel support, enabling businesses to manage customer interactions across various platforms such as email, phone, chat, social media, and messaging apps. This feature ensures a unified and consistent customer experience regardless of the communication channel.

Zoho Desk

4.4

out of

Zoho Desk is purpose-built for managing customer support and service tickets. This tool is a good choice for streamlining customer communication and improving support team collaboration. Using its capabilities like multi-channel support and automation rules, you can work toward enhancing customer satisfaction and increasing support efficiency.

Key features:

Contextual AI
Zoho Desk features Zia, an AI-powered assistant that provides contextual support by suggesting relevant solutions, identifying anomalies, and automating routine tasks. Zia can also interact with customers through chat, offering immediate assistance and improving response times.
Multi-Channel Support
Zoho Desk enables businesses to manage customer interactions across multiple channels, including email, social media, live chat, phone, and web forms. This unified approach ensures that all customer queries are handled efficiently from a single platform, providing a seamless support experience.
Customizable Dashboards and Reports
The platform offers robust reporting and analytics capabilities, allowing businesses to create customizable dashboards and generate detailed reports on key performance metrics. This feature helps in monitoring support team performance, identifying trends, and making data-driven decisions to enhance service quality.

LiveChat

4.5

out of

LiveChat is purpose-built for real-time customer support. This tool is a good choice for handling customer inquiries, providing instant assistance, and improving engagement. Using its capabilities like chat transcripts and automated responses, you can work toward increasing customer satisfaction and reducing response times.

Key features:

Real-Time Chat Support
LiveChat provides real-time chat support, allowing businesses to engage with website visitors and customers instantly. This feature enables agents to address inquiries, provide assistance, and resolve issues promptly, resulting in improved customer satisfaction and retention.
Visitor Monitoring and Proactive Chat
LiveChat includes visitor monitoring capabilities that allow agents to track website visitors in real-time. Additionally, it offers proactive chat features that enable agents to initiate chat conversations based on predefined triggers, such as time spent on a page or specific actions taken, facilitating proactive engagement and lead generation.
Customization and Branding
LiveChat offers extensive customization and branding options, allowing businesses to tailor the chat widget to match their brand identity. This feature includes customizable chat widgets, chat greetings, agent avatars, and colors, ensuring a consistent and personalized experience for customers interacting with the chat interface.