Capture

Learn how to get the best out of Floik

How can I record apps outside my browser

How to create an interactive demo for desktop apps

How does Swift Play work

How to pause during a recording

How to hide Floik’s help icon during Flo capture?

What are the different roles and permissions available for me and my team?

Currently, there are 4 roles available in Floik to manage the teamspace viz: 1. Owner - who has full access to feature and functionalities and Can invite other users and assign roles to them. 2. Billing - who manages all payments related to their specific plan and they cannot perform other administrative functions unrelated to billing 3. Admin - who Perform administrative tasks such as inviting users, managing roles, and configuring branding settings apart from billing 4. User - Default role assigned to users invited into a Flospace. They have access to basic functionalities related to Flo and no administrative functionalities

I invited my team member but they didn’t get the invite. What do I do

Please check if the email entered for your team member is valid. You can also ask the recipient to check their spam inbox to see if the mail has been delivered. If none of these options work, you can report the issue to our support team by mailing us at hi@floik.com. Or, you can leave a message on the in-app help chat.

My payment went through but my account is still not upgraded, What do I do

Please get in touch with support team to resolve this issue. You can mail us at hi@floik.com or leave a message on the in-app help chat.

How can I cancel my subscription

To cancel a subscription, please get in touch with our support team by mailing us at hi@floik.com. Or, you can leave a message on the in-app help chat.

Which cards do you accept?

There's no restriction on the type of cards we accept. We accept all valid debit and credit cards.

How can I get invoice for my payment

The owner of your Flospace can go to the app settings and open the invoices tab. Here, you'll find the option to view or download invoices.

Floik does not capture my keyboard entries. What do I do

The app doesn't capture any keyboard entries to protect our users' security. You have to manually input keyboard actions.

How can I respond to comments

Responding to a comment is currently unavailable. However, you’ll be able to view each user’s email and you can respond via email.

Can I upload screenshots and create an interactive demo

No, you can’t upload screenshots to edit your interactive demos. However, this capability is in our roadmap and we’ll keep you posted whenever it’s ready.

Can I add a music soundtrack to my video

No, you currently can’t add a soundtrack to videos. This capability is in our roadmap and we’ll keep you posted whenever it’s ready!

Why Floik does not record the pop-up on my screen

You can record pop-ups on your screen by choosing the “Share Entire Screen” option before you start recording your screen.

Does Floik capture clicks outside the Google Chrome Browser

Yes, Floik captures screenshots from outside your browser too. To do this, you have to share your entire screen when you start recording.

Does moving the Flo from one folder to another change the public URL

Moving the Flo to a different folder will change the public URL only when you’re using a custom domain on the Team plan. All other plans follow a generic URL structure, like "www.floik.com/flos/z6li/v0qy/8963.html" and will incur no changes when moved to different pages.

How to add a custom domain to your account

To link a custom domain to your account, please get in touch with our support team by mailing us at hi@floik.com. Or, you can leave a message on the in-app help chat.

Can I restrict my team members to specific folders

No, you currently can’t restrict team members to view specific folders. All members added in your team will be able to view all Flos. However, you can publish and share folders with specific members of your team. These published folders and Flos can only be accessed by those who have the link.

How to enable mic and camera permissions before recording

As soon as you start recording your screen, you'll be prompted to select your mic and camera options. Click on 'Allow' in the permissions pop-up to enable Floik to access your mic and camera.

How to hide the Floik logo during workflow capture

Click on the Floik logo on the bottom-left corner of your screen. Turn off the option labeled 'Show recording controls on the screen'. You can access the recording controls by clicking on the Floik extension from the top-right menu.